Returns | Exchanges
CHANGED YOUR MIND? THATS OK!
At Rhythm Snowsports we want you to be stoked with your goods! Thats why if you change your mind or choose the wrong size we will offer you Refund, Exchange or Store Credit providing the following conditions are met:
- Refund; The item is returned within 14 days of purchase.
- Exchange or Credit Note: The item is returned within 365 days of purchase
- The item(s) is returned to Rhythm via registered post or in person
- You provide a copy of the proof of purchase
- The item has not been worn or used in any way
- The item is in original condition equipped with all swing tags, labels and packaging
- The packaging has not been marked, stained or destroyed in any way
- Original shipping charges are non-refundable and the cost of the return is at your expense
- You must contact the office (8am-4pm Mon- Fri) to arrange the returns process before sending item
If these requirements are not satisfied, Rhythm Pty Ltd reserves the right to NOT offer an exchange or credit voucher.
Think you have a warranty issue? See our Warranties Page
Goods on which a change of mind return is not available
- Rhythm will not accept the return of swimwear or underwear due to hygiene.
- Gift Vouchers may not be redeemed for cash.
RETURN / EXCHANGE OPTIONS
If you would like to exchange or return for a credit note we provide two options if your package was sent via Australia Post
Return for Refund or Credit Note:
$15.00 - We will provide you with a return packing slip to print attach to the outside of your satchel or bag
Smaller or light items may be cheaper direct at the post office. We can deduct this from your refund/credit note if you like.
Return for Exchange of product:
$25.00 - Covers a return slip for the product to us and then the cost of the exchange back to you.
We find this is the most cost effective way for large and bulky itemswhich are more than $10-15 postage.
Simply call us for the return address and notify us of your plans so we can expect your parcel.
Ensure you register or place tracking on your parcel. We can't be liable if your item is lost in transit from a third party.
When returning boxed or packaged goods please ensure you pack them inside a satchel or bag. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory Rhythm Pty Ltd reserves the right to not accept the return.