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Return Policy

CHANGED YOUR MIND? THAT’S OKAY!

At Rhythm Snowsports we want you to be stoked with your goods! Thats why if you change your mind or choose the wrong size we will offer you Refund, Exchange or Store Credit providing the following conditions are met

 

Refund; The item is returned within 14 days of receiving the item.

Exchange or Credit Note: The item is returned within 365 days of purchase

  • The item(s) is returned to Rhythm via registered post or in person
  • You provide a copy of the proof of purchase
  • The item has not been worn or used in any way
  • The item is in original condition equipped with all swing tags, labels and packaging
  • The packaging has not been marked, stained or destroyed in any way
  • Original shipping charges are non-refundable and the cost of the return is at your expense
  • You must contact the office (8am-4pm Mon- Fri) to arrange the returns process before sending item
  • If these requirements are not satisfied, Rhythm Pty Ltd reserves the right to NOT offer an exchange or credit voucher.

Fast delivery

Orders before 1pm are shipped the same day

14-days return

We want you to have enough time to check your purchase and make sure it is right for you

Online support

Unsure if you need an exchange or refund? Contact us on the chat, email or phone to discuss how we can help you!

FAQ

Do you offer a return label?

Return for Refund or Credit Note: ITEMS UNDER 100CM ONLY
We will provide you with a return packing slip to print attach to the outside of your satchel or bag for $12.20 - Smaller or light items may be cheaper direct at the post office.

 


Return yourself
Simply call us for the return address and notify us of your plans so we can expect your parcel.
Ensure you register or place tracking on your parcel. We can't be liable if your item is lost in transit from a third party.


Return for Exchange of product: Please contact us directly
$25.00 - Covers a return slip for the product to us and then the cost of the exchange back to you.
We find this is the most cost effective way for large and bulky items which are more than $10-15 postage.

When returning boxed or packaged goods please ensure you pack them inside a satchel or bag. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory Rhythm Pty Ltd reserves the right to not accept the return.

WEBSITE DISCREPANCIES

Online Orders Acceptance
Items are picked from our shop floor in Cooma NSW and inspected before delivery, from time to time items may not be available due to theft, damage or other reasons beyond our control. Your receipt of an electronic or other form of order confirmation from Rhythm does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Rhythm Snowsports Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason (including suspect fraudulant activity). Rhythm Snowsports Pty Ltd will endevour to work with you for a suitable replacement or alternative or provide a refund if an alternative cannot be found when an item is out of stock or not available. All orders placed must obtain pre-approval with an acceptable method of payment (Credit Card / Paypal etc), We may require additional verifications or information before accepting any order to protect Rhythm Snowsports Pty Ltd and you the customer.

Typos, Incorrect Pricing and Errors
From time to time mistakes happen and bugs in our online system occur changing prices, descriptions or availability. Whilst we will endevour to always provide the best service to customers Rhythm Snowsports pty ltd reserves the right to decline an order if there is an issue out of our control. During this instance we will contact you directly to arrange an alternative option or a refund

Can you laybuy or put an item on hold?

As our in-store products are live online we are unable to put items aside for you as they may sell at any time.

 

Zip Pay & Afterpay to replace Layby
To help you as the customer to get your items as fast as possible we now offer ZipPay or Afterpay in place of Layby

ZipPay/Afterpay is a minimum $50 spend to qualify for ZipPay to show at the checkout
You the customer are able to take your products with you that day or have them shipped to you. Lay-by is no longer offered at Rhythm
ZipPay/Afterpay determines the amount you are authorised to spend.


Returns and exchanges are still available as per a normal sale.

My Item is broken on arrival

Think you have a warranty issue or damaged item? Contact us as soon as possible, you can also See our Warranties Page for more information

If you have an order issue or warranty issue we will provide you details on how to return the item to us.

My item doesnt fit

No worries, get in touch with us so we can help you source what you need in the right size if available to exchange. We can often measure up garments for you or give you assistance with the sizing.
Rhythm cannot not accept the return of swimwear or underwear due to hygiene.

  +61 (02) 6452 2303

  orders@rhythmsnowsports.com.au

  8 Sharp Street, Cooma NSW