There's so much to know and understand that visiting the snow can seem daunting. We've compiled our top most asked questions (plus a few we think are important)
Answers for your questions
Where is Rhythm located?
Rhythm Snowsports is located in Cooma, NSW. When you drive into town from Canberra we are the first shop on the left hand side. If you get to McDonalds you have gone too far.
Are you open 24 hours? Does that mean 1am?
From June long weekend until October long weekend we are open 24 hours 7 days a week. This includes 11pm, 11am and every time in between.
Do I need to pre-book hire?
We have more than enough equipment and are happy to help you once you arrive in the store.
If you are having trouble renting online, just come and see us on the day and we will help you out.
Can i hire chains?
Yes! Please come into the store to rent chains from the Service Station. You will need your tyre size. Take a photo when you park up and bring it to the staff who will show you how to fit them and select the correct size based on your tyre details.
Do you sell lift passes?
We don’t sell lift passes, you’ll need to get those up at the resorts. If you’re looking for the best deal the be sure to buy your passes online early.
Do you have alpine diesel?
We certainly do have alpine diesel, it is essential for our region. We are a BP service station and our fuel services are just like every other BP servo you know and love.
Do you have toilets in the store?
We have toilets up in our service station including disabled toilet and change room. If you can't find them just ask a friendly staff member who can point you in the right direction
How far to the snow from Rhythm?
The drive depends on traffic, we recommend leaving nice and early to beat the traffic. From Rhythm to Perisher, Thredbo and Selwyn it is between 1-1.5 hours.
What does my membership get me?
Our Rhythm membership gets you 10% off all full priced hire and retail items excluding Go Pro and service station products. You'll also be the first to know about sales, get free shipping promotions and additional benefits we only offer to our Rhythm Members
Do you sell National Parks entry passes?
We don’t sell National Park entry passes, you’ll have to get those from the visitors centre or up at the gate as you enter the park.
PRODUCT & STOCK
How can I purchase a gift voucher?
The best method is to do them online or in store. You can order a gift voucher for any amount in store but to keep it simple we've created some standard gift voucher amounts online. Not seeing the amount you need? Get in touch and let us help you out!
Why have I received an email saying the item I've ordered is out of stock?
Damn! that sucks, and we are super sorry, occasionally this happens in situations beyond our control. Know that we will work with you to find the best possible solution or refund your money straight away. We are committed to calling you first before emailing so we can resolve your issue as fast as possible.
Do you guys do laybys?
We don’t do laybys, but as an alternative we offer payment via Zip Pay or AfterPay so you can take your gear with you straight away and enjoy it on the mountain that day.
How can I find a specific product or brand?
If you are online then we recommend using the search bar, or the filters on the right hand side of the products page. We totally know there's so many great things to look through which can be tricky. Reach out and ask us via Chat, Email or our social media and we will be in touch to give you a hand.
If you are in the store; we have the snowboard equipment downstairs and the ski, cross country & backcountry gear located upstairs. Look for our signs up high - we even have a map of the store its so big!
We now accept AMEX at every register
Where can I find your size guide?
Most brands should have a size guide on our website. But feel free to reach out to us for additional help or recommendations on finding a brand that will suit your style. If you get your product and it doesn't fit we have a simple exchange/returns policy for sending your item back.
If I purchase online can I pick up instore?
Yes, when you check out you can select pick up in store. When you come in store let our staff know you are picking up an online order.
Can I get a refund if my order doesn’t fit?
Definitely, We offer 14 day full refund if the item meets our refund criteria or you can enjoy 365 days return for an exchange or a store credit. Check out our returns / exchanges link at the bottom of our website
When will my parcel arrive?
Delivery times depends on where you live and how busy postage is (at Christmas you can always expect a little longer) We are located in Cooma NSW, our parcels are collected Mon-Friday and head straight to Sydney to be shipped onto your destination. We use Australia Post, TNT and Startrack Express
Is your online stock the same as in-store?
Our online inventory shows our Cooma in-store inventory. Most of our stock is online but if you can’t find something feel free to give us a call (02) 6452 2303.
Do I need to pre book hire?
You don’t NEED to pre book hire but we recommend it as it makes the process in store faster. We've also been building a brand new rental system designed to get you through the rental process as fast as possible and onto the mountain.
Do I need to be fitted each time?
Yes, please allow for fitting each time you hire. We have to ensure the equipment is correct for you so you get the most out of your time
Do I need to rent new demo equipment?
This depends on your ability. If you’re a first timer we have basic skis/boards designed specially to make your experience enjoyable.
if you have been before you’ll want a better ski or board to help you improve. We have 4 levels of hire gear depending on ability.
What are the benefits of hiring the latest demo skis/boards?
When you hire the latest 2021 demo equipment you are getting it before the rest of the world. If you want to try out some gear before you buy your 1st day hire will be taken off your purchase price. Terms and conditions for this offer are on our website.
Do you rent out goggles and gloves?
We don’t hire goggles or gloves for hygiene reasons. We have kids gloves starting from $15 and adults from $20. We have goggles starting from $50 and also have a range of sunglasses.
What is the biggest boot size you have?
The biggest snowboard boot we have for hire is 15, biggest ski boot we have 33.5. Both are equivalent of a mens US size 15 shoes.
What is the smallest rental clothing you have?
We have kids clothing in size 0, a cute little onesie that will keep your kids warm and dry!
How do define adult/kids hire?
Child are 14 years and younger. Adult hire is for 15 years and over. This applies to all kinds of hire in Cooma and Smiggins.
When can I pick up my rental?
You can pick up your hire from 1pm the day before you intend to use the hire.
What time do I have to return my rental?
You need to have your gear back to us by 11am the day after the end of your rental period.
Can someone else pick up my hire?
Unfortunately, because we need to fit the equipment to you most of our equipment can’t be picked up by someone else.
What happens if I lose my rental gear?
You’ll be charged the replacement cost of the equipment. We have name tag stickers available in store if you want to label your equipment.
Do I get a refund for returning my gear early?
Sorry, there are no refunds for early returns.
What if I want to keep my gear for longer?
Give us a call and we can extend your hire providing your equipment has not been allocated to another customer after the end of your rental period.
Do you hire car racks?
unfortunately we don’t have car racks for hire.
Do I need to hire chains?
Yes if you are entering the Kosciuszko National Park you need to be carrying snow chains. Even if the weather looks clear you should have them in your vehicle as conditions change rapidly. The exception is 4WD vehicles, we have chains that fit 4WD vehicles for those looking for peace of mind, but they aren’t required by law.
What if I don’t know how to put chains on?
Our staff in store can give you a demo before you leave and there is a video you can watch in store too.
When do I put chains on?
If chains are required there will be signs and National parks staff at the chain fitting bays indicating where to pull over and put them on.
What payment methods can I use to pay for my order?
We accept Eftpor, Cash, Credit Card, AfterPay, ZipPay and Rhythm Snowsports gift vouchers
How do I pay using ZipPay or AfterPay?
Youll need to create an account directly with these creditors and you'll be responsible for paying them back not us. If you need to send your product back to us for a refund or exchange your refund/exchange will go through their payment gateway.
What should I do if I’ve been double charged from Rhythm Snowsports
Contact us straight away! If you think you have been charged twice and came in store remember to check if you purchased fuel. This is a common occurrence because the servo is part of our business so bank statements will show as purchased at Rhythm Snowsports.
If you have been charged twice please send us a screenshot of the two transactions so we can investigate for you and refund you straight away if a double transaction has occured
How do I use PayPal as a payment method for my order?
Online orders can be organised via PayPal at the checkout. If you'd like to purchase something over the phone we require you to pay via PayPal to ensure your card safety and PCI compliance regulations.
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02 6452 2303