COVID 19 affects everyone. We are taking every step to ensure your safety and the safety of our staff during these uncertain and difficult times.
Answers for your COVID-19 questions
I have hired but must return early
IF YOU NEED TO RETURN YOUR EQUIPMENT WE ARE OPEN UNTIL 9PM SATURDAY & SUNDAY TO RECEIVE YOUR RENTAL RETURNS
Please contact us via EMAIL or CHAT for dates outside these times as information is changing quickly.
As per the guidelines from the NSW health we will be operating on minimal staff. We ask for you patience whilst we work through the returns, emails, phone calls and online orders.
Whilst this is not the outcome we want for anyone and we understand that your holiday has been cut short we are unable to provide refunds for equipment which has already been fitted to you and must now be processed in the workshop and santised.
We will provide you a rental credit for future use for any unused hire days.
I HIRED ONLINE BUT CANNOT COME
Please reply to your order confirmation via email and we will happily cancel and refund your hire order if you have not commenced your hire instore.
The office team will work through these as fast as possible and you will receive an email with confirmation of your refund to your original payment method.
WHAT STEPS ARE YOU TAKING TO SANITISE EQUIPMENT
On return of hire you equipment will be santised with an Antibacterial and Disinfecting spray which has been confirmed as appropriate for your (and our staff) safety. The equipment is then either put away to dry or heads to the workshop for tuning.
zero tolerance - staff abuse
Understandably this is impacting your holiday which you have spent time planning and saving for and we appreciate you are upset at the change in circumstances.
It is our store policy not to accept any verbal abuse from customers who feel they should be treated differently to our returns or store policies.
If you mistreat staff in any way you will be asked to leave the store immediatly and the authorities may be notified as a result.
SANITISING THE STORE goods
Rhythm Snowsports routinely santises the retail items with a fogging machine and aerosol Deoderiser and Antibacterial spray.
How can i keep myself safe in the store?
We ask all customers to sign in via the QR code upon entry, you are also required to wear a mask whilst in the store. If you fail to comply with these two requirements we will ask you not to enter the store.
You may also be required to provide proof of check-in via the QR code
Hand santisers are located at every counter and various benches throughout the store.
We ask you wear disposible gloves to try on gloves and hairnets whilst trying on helmets.
Unfortunately you are unable to try on facemasks, neck gaters and the like for the time being.
RETURNS / REFUNDS
Due to health concerns we are unable to accept returns on Goggles, Gloves, Facemasks and other items at the staff members discretion once purchased. Please consider this when making your purchase.
- Mo-Fr 8:30 - 16:00
+61 02 6452 2303