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Customer Service and Snow Chain Technician

Customer Service and Snow Chain Technician

ABOUT US

Rhythm Snowsports has been operating in Cooma, Australia since 1985. Rhythm was started as a small service station and is now known as the biggest and most progressive snowsports store in the southern hemisphere. Rhythm Snowsports also has stores in both Hakuba and Niseko, Japan.

Rhythm is known to have the best reputation for quality gear and professional staff. We offer premium retail, rental, workshop services and custom boot fits. Rhythm can be very busy during peak periods; you will be asked to work with us to get through these times. We are especially looking for like-minded individuals that fit into our company culture and values.

Our core company values:

Innovation – We are creative with our vision, agile in our direction and energetic in change

Knowledge - We are a team of friendly experts who share our passion and stoke for the mountains

Communication – We always make time to say hello and have a chat. We are one team

Respect - We respect each other, our customers, our industry, the environment and our community

Listening – We listen to our customers, partners and each other to constantly evolve and refine

Stoke – We work hard, play hard and love what we do

YOUR NEW ROLE

As a Snow chain technician team member, your role is to always ensure the customers remain your primary focus, providing them with exceptional customer service. You will be assisting customers with general enquires, whether it is face to face or over the phone.

Your responsibilities will include, assessing customer's vehicles and fitting the appropriate snow chains, selling and renting snow chains and maintaining the rental fleet.
Furthermore you will also be running the service station.

This role is designed to provide our guests with outstanding service, ensuring their time here at Rhythm is unforgettable.
If you have excellent communication skills, are hard-working and show efficiency and problem solving skills then this is the job for you.


JOB DUTIES

Acknowledge customers quickly and courteously

Assist guests with retail goods that they are looking for

Assist customers with snow chains

Process payments

Ensure all products are restocked

Complete necessary documentation and paperwork neatly and accurately

Comply with all area and industry procedures and regulations

Comply with all company, store and area policies and procedures

Keep work area organised and clean

Co-operate and assist other departments as needed

Perform other related duties as assigned

WHAT YOU’LL NEED TO SUCCEED

The ideal candidate is someone who has a positive can-do attitude, who is also hardworking and committed.

We are looking for someone who has high attention to detail and are quick to solve any problems presented to them. Training will be provided on the job, therefore prior experience is not necessary.

If you are highly motivated, energetic and can handle working in a high pressure environment with professionalism, then this is the job for you!

 

 

WHAT YOU’LL GET IN RETURN

As a Rhythm employee, you will have access to:

  • Most competitive rates in the Snowy Mountains
  • A vast choice of shifts, allowing for more time on the hill
  • Professional training to deliver the Rhythm standard of customer service
  • The Rhythm Winter Wellness program, which includes FREE
  • Fruit, delivered every week
  • Vitamins throughout the season
  • Yoga and HIIT classes
  • Free ski and snowboard rental
  • Friends and family discount for rental equipment
  • End of season staff party
  • Dinners with your team mid-season
  • Great deals from our suppliers, including product training nights and giveaways

You will be a part of a company with flexible, fun, work-hard-play-hard culture. If you know anyone that worked for us before, you will know this is not just a list of benefits, but an experience that is born from the unique and passionate culture we have. We put people first in everything we do, because people like you make Rhythm and life at Rhythm what it is.

WHAT YOU NEED TO DO

If you think you have the skills and experience required for this role and reflect the culture and core values at Rhythm, apply now by sending an email - including cover letter and resume - to hr@rhythm.net.au.

DEPARTMENT

Service Station

EMPLOYMENT TYPE

Seasonal

EXPERIENCE

Entry-level

Compensation

In accordance with the General Retail Industry Award (2010)

TERMS

Winter 2021 Seasonal position

WORK HOURS

Average of 40-48 hours per week during peak season, more in busier times and less in the shoulder season’s, dependant on snow conditions and business demand. There are both day and night shifts available.

Contact HR

Phone: (02) 6452 2303
Email: HR@rhythm.net.au

Applications due by

Thursday, April 1st 2021