Warranty and Returns Policy

Rhythm Snow Sports Terms & Conditions Policy

Online Orders Acceptance

Items are picked from our shop floor in Cooma NSW, as such items may not be available due to theft, damage or other reasons beyond our control. Your receipt of an electronic or other form of order confirmation from Rhythm does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rhythm Snowsports Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Rhythm Snowsports Pty Ltd will endevour to work with you for a suitable replacement or alternative or provide a refund if an alternative cannot be found. All orders placed must obtain pre-approval with an acceptable method of payment (Credit Card / Paypal etc), We may require additional verifications or information before accepting any order to protect Rhythm Snowsports Pty Ltd and you the customer.

Change of mind policy (including size not fitting)

Here at Rhythm Snowsports we want you to be stoked with your goodies! Thats why if you change your mind or choose the wrong size for any reason Rhythm Pty Ltd will offer you an exchange or credit voucher ONLY provided that the following conditions are met:

  • The item is returned within 14 days of purchase
  • The item(s) is returned to Rhythm via registered post or courier.
  • You provide a copy of the proof of purchase
  • The item has not been worn or used in any way
  • The item is in original condition equipped with all swing tags, labels and packaging
  • The packaging has not been marked, stained or destroyed in any way

If these requirements are not satisfied, Rhythm Pty Ltd reserves the right to NOT offer an exchange or credit voucher.

Original shipping charges are non-refundable and the cost of the return is at your expense

Pre-Paid Returns / Exchanges

If you would like to exchange or return for a credit note we provide two options if your package was sent via Australia Post

Return for Credit Note:
$14.00 - We will provide you with a return packing slip to attach to the outside of your satchel or bag
Smaller or light items may be cheaper direct at the post office

Return for Exchange of product:
$25.00 - Covers a return slip for the product to us and then the cost of the exchange back to you.
We find this is the most cost effective way as large are more than $10-15 for postage 

When returning boxed or packaged goods please ensure you pack them inside a satchel or bag. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory Rhythm Pty Ltd reserves the right to not accept the return.



Typos, Incorrect Pricing and Errors

From time to time mistakes happen and bugs in our online system occur changing prices, descriptions or availability. Whilst we will endevour to always provide the best service to customers Rhythm Snowsports pty ltd reserves the right to decline an order if there is an issue out of our control. During this instance we will contact you directly to arrange an alternative option or a refund.

Goods on which a change of mind return is not available

  • Rhythm will not accept the return of swimwear or underwear due to hygiene.
  • Wrong Size / Doesnt Fit - Credit note or exchange is available.
  • Rhythm will not accept returns for Gift Vouchers under any circumstances. 

Refunds and Faulty Items 

Rhythm Pty Ltd will accept product returns for refund, replacement or repair for faulty items provided that the following conditions are met:

  • The purchased item(s) is faulty
  • You have proof of purchase
  • The item does not match the sample, photo, or online description provided
  • The item does not conduct the job or activity it was designed or advertised to do

Please note:

  • Refunds may not be issued using your original payment method.
  • Gift cards can not be redeemed for cash

If these criteria have been met you can contact us for our Reply Paid address

*Please note that the reply paid address is available for warranties or picking & packing issues, returns for change of mind are the customers responsibility

Warranty Terms and Conditions

Rhythm Pty Ltd reserves the right to not offer a repair, refund or exchange where the item fault is as a result of misuse or neglect.

Some of the things that are not covered under warranty include:

  • Normal wear resulting from standard usage that occurs over time. (chipped topsheet from crossing skis, sun faded topsheet, faded Jackets, tears not loacted on seams)
  • Damage resulting from contact with objects such as lens scratches, ripped material, chips in skis
  • Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc)
  • Parts, hardware, accessories that were lost or have gone missing AFTER your purchase

Rhythm Pty Ltd will initially assess the faulty item(s) on the spot in store and determine if the item is to be sent to the manufacturer for assessment dependant on the manufacturers return policy or if it can be processed and completed in store at the time.

If Rhythm deems it necessary to send the item(s) to the manufacturer, the turn around can take 6-8 weeks for the item to be posted assessed repaired or replaced. Rhythm has no control over warranty periods exceeding this time. It is up to the manufacturer to decide if the item is to be repaired, replaced or refunded. Each manufacturer has different warranty periods or service standards for faulty items, we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. The customer can not decide what action is to be taken.

In cases where you have returned goods directly to the manufacturer, Rhythm cannot be held accountable for repair periods, postage or communication from the manufacturer. 

We will do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process.

Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly..

If you have a warranty claim please contact us on 1800 786 504 or via email warranties@rhythm.net.au

After contacting us you we will provide you with a Warranty form, fill it out and post with your faulty item to our Reply Address.

  • Lay-By Terms & Conditions (Available instore only)
  • You can put products away for Layby from Rhythm Snowsports Retail and Ski departments so that you can spread the payment over a maximum six weeks.
  • The minimum spend required for Layby is $50. A non-refundable 10% deposit is required. You must also make regular fortnightly payments.
  • Payments can be made in store or over the phone. Layby is not available through the Rhythm online or third party stores.
  • Sale, Service Station, fuel, snowboard shop or discounted items are not available for layby.
  • Rhythm Snowsports Pty Ltd reserves the right to refuse layby on any products.