Items are picked from our shop floor in Cooma NSW, as such items may not be available due to theft, damage or other reasons beyond our control. Your receipt of an electronic or other form of order confirmation from Rhythm does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rhythm Snowsports Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Rhythm Snowsports Pty Ltd will endevour to work with you for a suitable replacement or alternative or provide a refund if an alternative cannot be found. All orders placed must obtain pre-approval with an acceptable method of payment (Credit Card / Paypal etc), We may require additional verifications or information before accepting any order to protect Rhythm Snowsports Pty Ltd and you the customer.
Here at Rhythm Snowsports we want you to be stoked with your goodies! Thats why if you change your mind or choose the wrong size for any reason Rhythm Pty Ltd will offer you an exchange or credit voucher ONLY provided that the following conditions are met:
If these requirements are not satisfied, Rhythm Pty Ltd reserves the right to NOT offer an exchange or credit voucher.
Original shipping charges are non-refundable and the cost of the return is at your expense
If you would like to exchange or return for a credit note we provide two options if your package was sent via Australia Post
Return for Credit Note:
$14.00 - We will provide you with a return packing slip to attach to the outside of your satchel or bag
Smaller or light items may be cheaper direct at the post office
Return for Exchange of product:
$25.00 - Covers a return slip for the product to us and then the cost of the exchange back to you.
We find this is the most cost effective way as large are more than $10-15 for postage
When returning boxed or packaged goods please ensure you pack them inside a satchel or bag. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory Rhythm Pty Ltd reserves the right to not accept the return.
From time to time mistakes happen and bugs in our online system occur changing prices, descriptions or availability. Whilst we will endevour to always provide the best service to customers Rhythm Snowsports pty ltd reserves the right to decline an order if there is an issue out of our control. During this instance we will contact you directly to arrange an alternative option or a refund.
Rhythm Pty Ltd will accept product returns for refund, replacement or repair for faulty items provided that the following conditions are met:
*Please note that the reply paid address is available for warranties or picking & packing issues, returns for change of mind are the customers responsibility
Rhythm Pty Ltd reserves the right to not offer a repair, refund or exchange where the item fault is as a result of misuse or neglect.
Some of the things that are not covered under warranty include:
Rhythm Pty Ltd will initially assess the faulty item(s) on the spot in store and determine if the item is to be sent to the manufacturer for assessment dependant on the manufacturers return policy or if it can be processed and completed in store at the time.
If Rhythm deems it necessary to send the item(s) to the manufacturer, the turn around can take 6-8 weeks for the item to be posted assessed repaired or replaced. Rhythm has no control over warranty periods exceeding this time. It is up to the manufacturer to decide if the item is to be repaired, replaced or refunded. Each manufacturer has different warranty periods or service standards for faulty items, we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. The customer can not decide what action is to be taken.
In cases where you have returned goods directly to the manufacturer, Rhythm cannot be held accountable for repair periods, postage or communication from the manufacturer.
We will do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process.
Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly..