Returns | Exchanges

Changed your mind? Thats ok!

At Rhythm Snowsports we want you to be stoked with your goods! Thats why if you change your mind or choose the wrong size we will offer you Refund, Exchange or Store Credit providing the following conditions are met:

  • Refund; The item is returned within 14 days of purchase.
  • Exchange or Credit Note: The item is returned within 365 days of purchase
  • The item(s) is returned to Rhythm via registered post or in person
  • You provide a copy of the proof of purchase
  • The item has not been worn or used in any way
  • The item is in original condition equipped with all swing tags, labels and packaging
  • The packaging has not been marked, stained or destroyed in any way 
  • Original shipping charges are non-refundable and the cost of the return is at your expense
  • You must contact the office (8am-4pm Mon- Fri) to arrange the returns process before sending item

If these requirements are not satisfied, Rhythm Pty Ltd reserves the right to NOT offer an exchange or credit voucher.

Think you have a warranty issue? See our Warranties Page

Goods on which a change of mind return is not available

  • Rhythm will not accept the return of swimwear or underwear due to hygiene.
  • Gift Vouchers may not be redeemed for cash. 

Return / Exchange Options

If you would like to exchange or return for a credit note we provide two options if your package was sent via Australia Post

Return for Refund or Credit Note:
$15.00 - We will provide you with a return packing slip to print attach to the outside of your satchel or bag
Smaller or light items may be cheaper direct at the post office. We can deduct this from your refund/credit note if you like.

Return for Exchange of product:
$25.00 - Covers a return slip for the product to us and then the cost of the exchange back to you. 
We find this is the most cost effective way for large and bulky itemswhich are more than $10-15 postage.

Return yourself
Simply call us for the return address and notify us of your plans so we can expect your parcel.
Ensure you register or place tracking on your parcel. We can't be liable if your item is lost in transit from a third party.

When returning boxed or packaged goods please ensure you pack them inside a satchel or bag. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory Rhythm Pty Ltd reserves the right to not accept the return.

Website Discrepancies

Online Orders Acceptance

Items are picked from our shop floor in Cooma NSW, from time to time items may not be available due to theft, damage or other reasons beyond our control. Your receipt of an electronic or other form of order confirmation from Rhythm does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 

Rhythm Snowsports Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason (including suspect fraudulant activity). Rhythm Snowsports Pty Ltd will endevour to work with you for a suitable replacement or alternative or provide a refund if an alternative cannot be found when an item is out of stock or not available. All orders placed must obtain pre-approval with an acceptable method of payment (Credit Card / Paypal etc), We may require additional verifications or information before accepting any order to protect Rhythm Snowsports Pty Ltd and you the customer.

Typos, Incorrect Pricing and Errors

From time to time mistakes happen and bugs in our online system occur changing prices, descriptions or availability. Whilst we will endevour to always provide the best service to customers Rhythm Snowsports pty ltd reserves the right to decline an order if there is an issue out of our control. During this instance we will contact you directly to arrange an alternative option or a refund.

Lay-By Terms & Conditions (Limited availabilty instore only)

  • You can put products away for Layby from Rhythm Snowsports Retail and Ski departments so that you can spread the payment over a maximum six weeks.
  • The minimum spend required for Layby is $50. A non-refundable 10% deposit is required. You must also make regular fortnightly payments.
  • Payments can be made in store or over the phone. Layby is not available through the Rhythm online or third party stores.
  • Sale, Service Station, fuel, snowboard shop or discounted items are not available for layby.
  • Rhythm Snowsports Pty Ltd reserves the right to refuse layby on any products.